OMG, LLC TRAINING MODULES AND OFFERINGS

The purpose of our training program is to enable personnel to perform their duties, develop professionally and serve our clients with excellence. Training is application-oriented, aimed at teaching those functions that are used most frequently in the performance of each position. Team members have the knowledge and skill mastery to excel when utilizing OMG methodology and processes. Our competitive edge along with new training techniques puts OMG at the forefront of our industry.

Customer Service

Knock Your Socks Off Customer Service

Sustaining Knock Your Socks Off Service

Service Chain of Success

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Skill Sharpener I/II

Service Profit Chain

Management and Supervisory

Interviewing Skills

Performance Appraisals

Performance Documentation

Safety Training/Work Related Injuries

Employee Retention I/II

Team Building

Rembrandt Training

Coaching for Performance

The One Minute Manager

The One Minute Manager Meets the Monkey

The Leadership Pill

The Distance Manager

Virtual Leadership

Developing Leaders Toolkit

What the CEO Wants You To Know

12 Bad Habits That Hold Good People Back

Personal Development

Self Supportive Management

17 Undisputable Laws of Teamwork

17 Essential Qualities of a Team Player

Professionalism and Presentation

MDP (Mail Design Professional) Certification

EMCM (Excutive Mail Center Manager) Certification

Raving Fans

FISH!

The Ant and The Elephant

Jack: Straight from the Gut

Eat that Frog

Unstoppable

Leading with Questions

Please Just Don’t Do What I Tell You, Do What Needs To Be Done

Manager of Choice

Getting It Done When You’re Not In Charge

Industry Training

Standard Mail

Mail Made Easy

Parcel Tracking

Career Development

Hazmat

Bio Hazards

Change Management

Who Moved My Cheese

Our Iceberg is Melting

Change on the Run

The Heart of Change Field Guide

Project and Time Management

Time Management

Managing Multiple Priorities

Outlook Task Management

Computer

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Email

Internet

Human Resources and Compliance

Employment Laws

Anti Harassment

Diversity

HIPAA

Drug Free Workplace

Violence in the Workplace

Communications

Verbal and Written Communications

Email Etiquette

Chain of Command

Communications Protocol