What benefits can Onsite Management Group provide my company?
Some of the many benefits that OMG can present are:

• Eliminate Personnel Issues
• Reduced Administrative Efforts
• Improve Services to your Internal and External Clients
• Plan and Forecast
• Implement Efficient Processes and Procedures
• Reduce Operating Costs
• Monitor and Measure
• Optimize with Best Practice Industry Expertise

Is OMG an option for my company?
We work with organizations of any size to determine a program that will fit your specific needs. Our extensive menu of world-class services can be customized to the size and scope of your organization.

Will OMG provide back-up for absence, vacation or sickness?
OMG’s services are delivered effectively without regard to temporary absence, vacation, promotion, illness, termination or retirement of your company's personnel. We have responsibility for recruitment, training, performance appraisal, scheduling, vacation relief, etc.

How can I increase efficiency and productivity levels in the Service Center while still cutting costs?
Bringing OMG on site will allow you to leverage our extensive mindshare while drastically cutting your overall cost structure and minimizing the complexity of managing it. Furthermore, your company's administrative services costs will be predictable and controlled for years into the future.

How can OMG help my company reach its on-going Service Center goals?
A team of OMG professionals conducts an "in-depth" discovery process to quantify your company's needs, desires, and budget. You receive a full analysis of your operation with a choice of solutions. OMG's solutions will include at least the following:

• Manage all Service Center personnel related issues
• Provide trained operators to manage and operate all Service Center equipment
• Provide trained back-up personnel for emergencies, sick days, and vacations
• Implement departmental charge-back systems for all departments that use the
• Service Center, per your specifications
• Develop a signature process for all deliveries including overnight parcels and courier parcels to ensure accountability
• Promote all services provided by OMG in the Service Center to help your employees maximize their efforts.
• Help co-author, with your company, a Service Center Guide to Services that will describe policies and procedures to help your employees maximize the Service Center and USPS discounts.
• Form a quality team of key employees from your company and OMG personnel (Customer Service Council) to ensure overall quality. The council will also be used as a forum for OMG employees to advise on efficiencies and possible cost savings. Manage all Service Center related vendors (equipment, processing, overnight, etc.).
• And much more…

Why should I contract with OMG?
In addition to our visionary solutions and concentrated focus on client satisfaction, some of the many benefits of choosing OMG are:

• Gain Industry Expertise
• Custom Focused Initiatives
• Custom Focused Goals
• Streamlined Processes
• Documented Savings
• Documented Process & Procedures
• Continuous Communication
• Personnel Coverage
• Cross-Trained Personnel
• Improved Productivity
• Frequent Reporting
• Efficiency Recommendations
• Equipment Recommendations
• Invoice Flexibility
• Budget Forecasting

What does Executive Mail Center Management Certification mean to my company?
EMCM certification ensures top notch delivery to the client in the areas of management efficiency, expertise in mail center safety and security, cost savings and boosting productivity. OMG will always endeavor to participate in all aspects of industry and technology driven educational opportunities.

What does an MQC Certified Specialist mean to my company?
Simply put – time and cost savings! Through intensive and aggressive training, an MQC Certified Specialist can provide you with the “peace of mind” knowing that your mail will adhere to all USPS regulations. OMG, LLC has a large portion of its workforce MQC Certified; a number that continues to grow weekly!