OMG's solutions enable you to maintain complete control while we manage the process and all personnel related costs. We also make equipment recommendations, manage equipment maintenance agreements, and manage contracts with related vendors.

Some of the many benefits of engaging with OMG are:

• Reduction of Operating Costs. With OMG providing a skilled workforce, best practices, standardized processes, and advanced technologies, you can reduce your overall cost structure and minimize the complexity of managing it. Your company's administrative services costs will be predictable and controlled for years into the future.
• Ability to Focus on Core Business Processes. OMG services are managed by personnel trained in information and document control and distribution, thus freeing you to invest more time, money, and human resources in core competencies and customer service.
• Guarantee of Service Quality. OMG maintains consistent service levels and customer satisfaction. OMG staff and our MQC Certified Specialists will provide you with "peace of mind" knowing that your mail will adhere to all USPS regulations. We also support a variety of customer quality initiatives to sustain improvement.
• Opportunity Operational Flexibility. Because we understand and support your business vision, outsourcing with OMG goes beyond solving today's challenges. We also provide you with the flexibility to adapt to a rapidly changing business environment which allows you to seize next-generation opportunities.

A variety of administrative tasks can be reviewed for possible assumption by OMG personnel at less cost than those incurred by higher-paid personnel in other departments. OMG's services are delivered effectively, without regard to temporary absence, vacation, promotion, illness, termination or retirement of your company's personnel. We take complete ownership and responsibility for recruiting, training, performance appraisal, scheduling, vacation relief, etc., removing all administrative headaches and allowing you to harness proactive methodologies.

Your company will have immediate access to OMG's expertise in digital mail center management as well as extensive knowledge of printing, bulk mailing, postal presort discounts, courier services, data imaging, warehouse management, fulfillment services, supplies management, copy center management, switchboard and reception area operation, and records and file maintenance.

OMG abides by the current Privacy Act standards (HIPAA) and maintains total confidentiality regarding client information.

Reliable and timely information is vital to any enterprise. Here is a partial list of the many reports and documents OMG can provide:

• High Level Management Reports
• Accountability Reports
• Budget/Forecasting Reports
• Incoming/Outgoing Volume Reports
• Equipment Maintenance
  
• Trend Analyses
• Customer Service Councils
• Process and Procedures Manuals
• Customized Reports

The Executive Mail Center Manager (EMCM) program is a comprehensive training program that is designed for individuals who wish to develop mail center management skills. The EMCM program is designed specifically for mailing industry professionals to excel in the areas of effective management, mail center safety and security improvement, cut costs and boost productivity. Three of our five Mail Center Account Managers have successfully completed the EMCM certification.

CMDSM - Certified Mail & Distribution Systems Manager and CMDSS - Certified Mail & Distribution Systems Supplier

OMG currently has one Mail Center Account Manager who have both of the CMDSM and CMDSS certifications. As of May 2008, our Account Manager is one of only 12 in the US holding the CMDSS Certifications.

Mailpiece Quality Control (MQC) Certification

Mailpiece Quality Control (MQC) is a study program for those companies who desire that their employees learn more about mailpiece design, proper addressing, bar-coding requirements, and other Postal Service regulations.

Why is MQC certification important? Mailpieces that are designed to comply with Postal Service guidelines can significantly reduce postage costs and enhance service. In addition, learning about automation will allow mailers to take advantage of postage discounts, which will further reduce mailing costs.

MQC Certified Specialists are recognized throughout the industry for their high level of proficiency in mailpiece design and adherence to Postal Service addressing requirements. OMG is proactive in providing its client recommendations for increased efficiency and USPS rate discounts. The knowledge learned through MQC certification has given our employees an upper hand in identifying and correcting mail problems before they leave the client site. Our MQC specialists serve as a consultant for all postal mail and design questions.

June 2008 – 95% of OMG’s Mail and Warehouse Clerks are MQC Certified.

OMG is excited to have been chosen by the United States Postal Service (USPS) to serve as one of few companies to participate as a beta test site for the on-line version of MQC testing.

• Finalist in Ernst & Young’s annual Entrepreneur of the Year program
  
  
• Recognized by INC. Magazine as an Inner City 100 finalist for three consecutive years
  
  
• Louisville’s Business First acknowledged OMG, LLC as one of its Fastest Growing Companies for three consecutive years

To Whom It May Concern:
I am writing this letter to highly recommend OMG, LLC as your provider of mailroom, policy assembly, and other facilities management services.

Our company, a large insurance company recognized as a leading expert in the specialty insurance industry, hired OMG in 1998 to manage our mailroom, shipping, document imaging, and policy assembly functions for us. One primary reason we chose OMG as our vendor is that their management and staff are a local and regional team. That has proven to be a good solution for us because they have been quickly responsive to our needs.

The transition from company employees to OMG staff went very smoothly. OMG had a wonderful plan to ensure our business services continued while personnel transitions occurred.

We continue to be pleased with the OMG management and staff. The attention to detail and professional understanding of equipment, automation processes, U.S.P.S. and other facilities routines allow management at our company to concentrate on the insurance business, knowing the back office service centers are in competent hands. Especially important for us has been their ability to efficiently manage our policy assembly and mailing process.

Since 1998, OMG has been instrumental in helping our company save money on the processes they manage for us. With our recent transition to per-piece pricing, we are now paying OMG based on our volumes, which is in line with our business plans.

When you bring OMG on board, you can be assured you will have a partner vendor proactively looking out for your best interests in both process and cost efficiencies. On-time, accurate, and customized reports keep all the management information I need readily available. Believe me when I say, OMG has procedural discipline and customer service down to a science.

I can absolutely recommend OMG, LLC as a Facilities Management vendor!

Sincerely,
Senior Project Manager
Large Insurance organization recognized as a leading expert in the specialty insurance industry

To Whom It May Concern:
In early 2004 our company entered an outsourcing agreement with OMG relative to our mail and file room management. To date, we have been very pleased with the results.

OMG has recruited and trained quality individuals to manage and perform the duties of both areas. They performed detailed analysis of the functions, initiated changes where necessary, and have monitored the results with a view to improved services and performance. In addition, OMG introduced cost savings plans relative to supplies ordering and staffing, while insuring a high level of service to all business units. Their flexibility in adapting to our practices and procedures has been key to their success within our organization.

We continue to be pleased with the results of this decision, and continue to look for ways to further leverage our partnership for future benefits.

Sincerely,
FLMI Vice President
Large Financial Life Insurance Company