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Certified Specialists

Certified, Culturally Adaptable and Cross-trained

OMG Team Members are expertly trained, certified and educated in the service industry, which allows them to continually analyze processes to find cost savings and value-add for our clients. We work with you to ensure a smooth transition with minimal disruption as we fit seamlessly into your organization and easily adapt to YOUR environment and culture. We are committed to ongoing training and development, thereby providing value and exceptional service. Our Team members are cross-trained in every service center area – so you will benefit from consistent and continuous world-class customer service in every daily task.

  • USPS certification: Mailpiece Design Professional (MDP). All of OMG's Management and Team Leaders are required to earn their MDP within 6 months of employment with OMG. The Mailpiece Design Professional (MDP) program offers two curriculum alternatives that teach mailing industry personnel how to design mail to enhance its compatibility with U.S. Postal Service® automated equipment. It also coaches mailers on how to achieve lower postage prices through automation. USPS MDP certification is available upon successful completion of course assessment.
  • All staff are required to achieve HIPAA certification
  • All of our warehouse/dock team members receive OSHA safety and safe driving tests
  • Key members of our management team have achieved Certified Litigation Support Professional (CLSP) and Certified Litigation Support Project Manager (CLSPM) certifications
  • An OMG Account Executive is a member of the National MSMA Board of Directors
  • A member of OMG Senior Leadership is serving as the Executive Vice President of a local PCC Chapter

Other Certifications:

Management Level

  • Executive Mail Center Manager (EMCM) -- Conducted through the USPS’ National Center for Employee Development. Focuses on eight modules associated with managing a mail facility:
    • People Management
    • Sales and Marketing
    • Managing Mail Center Operations
    • Managing Mail Center Finances
    • Mail Center Safety and Security
    • Planning and Managing Technology
    • Planning and Policy Making
    • Total Quality Management 
  • Certified Mail & Distribution Systems Manager (CMDSM) Certification and Certified Mail & Distribution Systems Supplier (CMDSS) Certification
  • Conducted through the Mail Systems Management Association (MSMA).  Designed to test and certify an individual’s technical knowledge and management skills through an extensive four hour computer based test
    • 135 Multiple Choice questions
    • 5 Essay questions
    • Must accumulate points associated with service time in the industry and participation in industry organizations
    • Postal Customer Council (PCC)
    • Mail Systems Management Associate (MSMA)
    • Speaking, writing and publishing articles
    • Education